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"Rio Pools built our pool in 2013. We chose Rio because they were a long established company with plenty of experience in installing swimming pools. They offered us a range of options, each one fully costed and we were able to make our choice and agree a time when construction could start. Rob and his team were a pleasure to have working for us. They minimised the disruption, were always pleasant and friendly and most importantly kept us involved in any decisions and informed on progress and likely completion date. If a decision involved extra cost we always agreed this before anything was done. We were delighted with the final result. We have used the pool constantly even when the weather was less than perfect. After-service has been equally good with Rio supporting us by phone or if there were any minor problems sending an engineer to sort us out without delay. In all our dealings with Rio Pools they have never been less than professional and I would not hesitate to recommend them".
From the start, having considered a number of other companies to build our pool, Rio stood head and shoulders above the rest. A choice we have never had a moment to regret. They worked with equanimity as we and our architect frequently changed designs and positions resulting in our ‘perfect’ pool. Many years later the after sales service continues to be impeccable and we could therefore not recommend them more highly.’
Rio constructed our pool – the quality of workmanship and their reliability were exceptional. The maintenance service they have provided over subsequent years has been of the same standard
Rio Pools installed (3 years ago) and now maintain our outdoor pool and heat exchanger. They have been very attentive, always responding positively to requests and fitting in with the level of self maintenance which we have chosen. Nothing we have asked for has been too much trouble. All visits and servicing have been carried out most efficiently.
It is a real pleasure to deal with Rio Pools. Although they have all the hallmarks of a family business such as knowing who you are when you phone and are always warm and friendly, they are also conscious that your pool must be safe and hygienic and they take that responsibility seriously and are super professional and efficient. The thing that differentiates Rio is that everyone at Rio takes great pride in their product and genuinely cares about you enjoying your pool. From the pool designers and fitters who spend ages with you carefully planning pool design, colour and finishes, to the engineers who make the whole thing happen and keep the pool inviting with regular maintenance services, to the office staff who help you deal with any unexpected crises and manage invoicing carefully and professionally, the whole team are completely dedicated to your enjoyment of your pool. No-one takes any short cuts- the professionalism is deeply ingrained in the company’s culture. They train and retain really high quality staff who care deeply about customers and are a tight knit team so they know your pool individually. I place my trust in Rio, they are reliable and patient and always work to a very high standard. When everyone from the office staff to the maintenance engineers are genuinely keen to make sure you are in that pool enjoying yourself on a sunny day then it means they go the extra mile to make sure it happens. And for the not so sunny days- their hot tubs are a joy!
Two years ago we decided to buy a hot tub. We looked at a number of tubs provided by different suppliers and eventually decided to buy through Rio Pools. Our decision to buy through Rio Pools was that we felt it was important to have confidence in the company you are dealing with as well as the product you are buying. We have never regretted our decision. After some initial problems, which were dealt with promptly, things settled down and have remained that way since. We love using our tub and still go back to Rio Pools for chemicals and maintenance. We would recommend them to anyone who is considering buying a hot tub.
Rio Pools provide a brilliant and convenient service and are consistently helpful and charming.