July 23rd 2020
***Swimming Pool Builds ***
Rio Pools would like to inform you that our order book for swimming pool builds is now fully booked for 2020.
We are already getting busy for 2021 and currently have a waiting list for quotes and site surveys. If you would like to discuss a future project please do contact us and we will add you to the waiting list.
***Business Operations***
We have all our engineers back on the road attending to service routes and call-outs, breakdowns, site visits, refurbishments and new installations. However please note, our lead-time is currently around 4 weeks.
***Keeping you, us & the country safe***
Our return to services includes correct and proper attention to social distancing’s advice and you will notice;
– Our engineers wear PPE during visits (mask & gloves).
– Your pool equipment will be wiped with alcohol-based wipes before and after a visit.
– You may be reminded to ensure a safe distance in the event that you need to speak to the engineer whilst on site.
– PLEASE DO NOT CALL US OUT OR ALLOW US TO ATTEND IF YOUR HOUSEHOLD IS ISOLATING DUE TO INFECTION OR IF YOU ARE SHIELDING A VULNERABLE PERSON
***CHEMICALS / ACCESSORIES ***
If you need chemicals or accessories, you can now come to the shop. We advise that you call first as many of our office staff are still working from home and the shop is not always manned.
For limited contact and speed, you can pre-order chemicals and accessories and pay online. We can then arrange collection at a safe distance.
Alternatively, we can arrange a courier drop-off service to your premises. Please contact us for more information.
***NON-URGENT COMMUNICATION***
We welcome calls to our office number: 01453 521101.
Admin staff are working from home but will return your call if they cannot answer in time.
Alternatively you can contact us at the frequently checked inbox swim@riopools.co.uk
***URGENT CALLS***
If you require urgent out-of-hours help or advice due to a leak, breakdown or alarm, please call the office no. 01453 521101, listen to the message and follow option ‘0’ to be transferred to an engineer.
We thank you all for your continued patience during the past few months and for your messages of support & understanding, it hasn’t gone unnoticed 💙
The Rio Team
