31st March 2020

To our valued customer’s,

DISRUPTION TO CALL OUTS AND PRE-BOOKED VISITS

Please note that our offices are closed until Wednesday 22nd April at the earliest. We are unable to send engineers to your property during this time.

The date of closure may be extended depending on government advice during the next few weeks, but we are trying to remain positive that we can get back to what we love as soon as it is deemed safe and responsible to do so.

IF YOU HAVE A BOOKING WITH US THAT IS DUE TO TAKE PLACE DURING THE NEXT 4 WEEKS WE REGRET IT WILL BE DELAYED . BOOKINGS FROM 1ST OF MAY ARE ALSO LIKLEY TO BE EFFECTED.

We will be in touch to rearrange pre-booked visits as soon as we are able to.

We hope to engage our engineers in extended hours once back to normal in an effort to mimimise delays as much as possible, however we do ask that you all please bear with us during what will be a period of intense catching up.

We appreciate it’s a pain being without your pool and we want to help in anyway we can;

NON-URGENT COMMUNICATION

The following email address is being checked constantly, so please send any non-urgent enquires to us, this may include; asking technical questions that allow you to commission your own pool this year, or to arrange chemical collections from our warehouse in Charfield, or deliveries directly to you. The email addess is; swim@riopools.co.uk

URGENT CALLS

If you require urgent help or advice due to a leakor alarm, please call the office no. 01453 521101 where there is an option to be transferred to one of two technical directors.

Thank you for you understanding

The Rio Team