4th May 2020
****Swimming Pool Builds ****
Rio Pools would like to inform you that our order book for swimming pool builds is now fully booked for 2020.
Site quotes and visits for new pools to be installed in 2021, will re-commence in August 2020. We advise that you contact us in July to be added to the waiting list.
****Phased return 😊****
After 5 weeks of responsible and carefully considered shut-down we are pleased to confirm that a safe and phased return to our operations has begun.
We have engineers back on the road and working through the backlog of visits & call outs is well advanced. We are now in a position to continue routine service routes and to take new bookings for breakdowns, site visits, refurbishments and new installations.
Keeping you, us & the country safe
Our return to services includes correct and proper attention to social distancings advice and you will notice;
– Our engineers wear PPE during visits (mask & gloves)
– Your pool equipment will be wiped with alcohol-based wipes before and after a visit.
– You may be reminded to ensure a 2mtr distance in the event that you need to speak to the engineer whilst on site.
– PLEASE DO NOT CALL US OUT OR ALLOW US TO ATTEND IF YOUR HOUSEHOLD IS ISOLATING DUE TO INFECTION OR IF YOU ARE SHIELDING A VULNERABLE PERSON
ORDERING CHEMICALS / ACCESSORIES
If you need chemicals or accessories, you can preorder and collect them at our showroom by a safe distance or we can arrange a courier drop-off service to your premises. Please call us for more information.
NON-URGENT COMMUNICATION
We welcome calls to our office number: 01453 521101.
Admin staff are working from home but will return your call if they cannot answer in time.
Alternatively you can contact us at the frequently checked inbox swim@riopools.co.uk
URGENT CALLS
If you require urgent out-of-hours help or advice due to a leak, breakdown or alarm, please call the office no. 01453 521101, listen to the message and follow option ‘0’ to be transferred to an engineer.
We thank you all for being so incredibly patient and considerate during the past few weeks and for your messages of support & understanding, it hasn’t gone unnoticed 💙
The Rio Team
