July 2021
2021 UPDATE
Note for Existing service customers
Please note we are experiencing a high workload at present so please expect delays to regular service visits, call outs and email responses. You will be contacted directly with an explanation of how our limited resources are currently being affected, the impact this may have on your visits and what we can do to help ease inconvenience during this time.
Note for (Potential) New customers
Due to unprecedented demand please be aware of the following criteria in relation to new-build or refurbishment swimming pool enquiries.
- We regret, we can only provide a complete installation service for ‘new build’ swimming pools if your property is within 1 hour travel from GL12 8ES
- Refurbishment of existing pools can be considered within 1 hour and 30 mins from GL12 8ES, subject to the extent of work required. Please send photos and a brief description of your requirements and we will be happy to advise if we can assist.
- DIY projects, such as the Heatform panel pool system www.heatform.co.uk can be considered up to 1 hour and 30 mins from GL12 8ES subject to us being your most local area dealer.
- We commence site visits for applicable ‘new build’ and refurbishment projects in September ’21
- Any new installation or refurbishment would be booked to commence after 31st April ’22 unless we have a cancellation.
We apologise that our restrictive criteria may be disappointing for some.
These measures have been put in place to ensure we can provide a professional and reactive service to customers within a sensible geographical area of our Gloucestershire base.
